How to resolve label printer issues

Printer Health Check

If your printer is not turning on or is not printing labels, please execute the following steps. Check that:

1. Your printer is connected to a power source
2. Your printer is fully plugged in and the wires are secure
3. The printer light is green 
4. Your gateway is fully plugged in
5. The power light, wifi or 3G/4G light on your gateway appears as green
6. Your handheld/web device is connected to the correct printer 

Once you have checked the above, print out a product QR code from either the handheld or Jungle web to test the printer.

If your printer still doesn't work, ensure you:

1. Switch the power off your gateway and printer
2. Unplug both devices
3. Remove the SIM from the gateway
4. Leave the devices to sit for ~1 minute
5. Reinsert the SIM into the gateway
6. Replug all devices
7. Turn the power on for both devices
8. Let the devices sit until the green lights appear on the gateway
9. Print out a product QR code to test the printer

If your printer still doesn't work, please reach out to [e-mail]